Shipping & Returns
At SmartEshop.co, we strive to provide our customers with the best online shopping experience, which includes prompt and reliable shipping. Here’s what you need to know about our shipping process:
Free Standard Shipping: We offer free standard shipping on all orders over $50. Orders under $50 will incur a flat shipping fee of $5.
Processing Time: Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.
Delivery Time: Standard shipping typically takes 3-7 business days. Please note that delivery times may vary depending on your location and any unforeseen delays from the shipping carrier.
Express Shipping: Need your gadgets faster? We offer express shipping options at an additional cost. Delivery times for express shipping range from 1-3 business days.
Tracking Your Order: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s site.
International Shipping
Currently, we only ship within the USA. Stay tuned as we expand our shipping options to more countries in the future.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns process:
Return Policy: You can return any item within 30 days of receipt for a full refund or exchange. Items must be in their original condition, unused, and in the original packaging.
How to Return an Item: To initiate a return, please contact our customer support team at support@smarteshop.co or call us at +1-888-405-8269. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
Refund Process: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the item you want. This ensures the fastest processing and delivery of your new item.
Return Shipping Costs: If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping.
Contact Us
If you have any questions or concerns about our shipping and returns policy, please don’t hesitate to reach out to our customer support team. We’re here to help!
- Email:support@smarteshop.co
- Phone: +1-888-405-8269
Thank you for shopping with SmartEshop.co! We appreciate your business and look forward to serving you.